Earlier this week it was my privilege to collect The Hanleys award from Britains Best Companies , an accreditation for our overall comitment to staff engagement in our business. This is our 2nd consecutive year of being given a First Class rating and we are very proud to be amongst this elite.
However the customary photo-opportunity was not set up in the usual venue of a London hotel but was instead held at a special day of experiencing The Art of Engagement at a purpose-built centre in Milton Keynes where myself and 3 colleagues were able to participate in a series of development exercises on the 8 factors of workplace engagement; Leadership, Fair Deal, My Manager, My Company, My Team, Wellbeing, Persoanl Growth, and Giving Something Back. The huge warehouse space was split into zones and each had a focus on the very best practices associated with these key topics.
It was a refreshing start to the working week, and a slightly surreal experience. More crucially for me , the chance to be around other business people from different sectors of the economy is always an opportunity to re-establish my perspective on how The Hanley is doing.Too often we get a bit insular and compare ourselves to other building societies or other financial services firms. We should work hard to bear comparison with great customer-service providers in other markets, as that is how we really want to be judged.
The Art of Engagement declares that " Success is determined by the strength of relationships within your organisation. Quality conversations create quality relationships,and great relationships drive effective organisations that deliver results". Sounds very compelling to me.
Wednesday, 31 March 2010
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