Friday, 22 January 2010


For the last 4 years our teams at The Hanley have strived to adhere to an "Excellence" model as defined by EFQM, which is a European benchmark for outstanding business performance. This means that in all we do our aim is to achieve standards of "Excellence" through best-practice and continually sharpening how we develop our people, processes and service to customers. We think that Excellence should be in the DNA of The Hanley, because that's what will differentiate us from competitors and help us carve a niche in the over-crowded financial services marketplace.
Some weeks ago we learnt that we were nominated for an award at the prestigious Midlands Excellence annual awards ceremony held at the ICC in Birmingham and attended by over 1200 people from businesses across East and West Midlands, from both private and public sector. Firms such as Carillion, Semens and ESOS were also amongst the nominees and The Hanley was the only building society in the running for an award.
I'm absolutely delighted to say that we attended the event last night and WE WON !!
Our "Excellence" credentials were deemed to have out-shone the others and we are now the proud holders of the Midlands Excellence Award for 2009/10. I am thrilled for all the staff at The Hanley.Their commitment to the society is unrelenting .For all of us it is a privilege to receive such recognition , particularly given the calibre of the other businesses nominated for the award.


  1. Sir, I recently had occasion to speak with one of your staff at the Longton Branch, Mrs Sue King. May I just say, this lady was a delight to conduct business with, very helpful, knowledgeable with an accent to die for.

    You should be very proud to employ staff of this calibre.

    Best Regards

    W Madden